FAQ
General Questions
Can this design be placed on a different item?
Absolutely! Most of my designs can be customized and applied to any item in my shop. If you have something specific in mind, please email me at customerservice@capablebydesign.com with the details.
Do you accept custom or personalized orders?
Yes! If you're looking for something truly special, I’d love to create a one-of-a-kind piece just for you. Reach out to me at customerservice@capablebydesign.com to discuss your ideas.
What happens if I provide an incorrect shipping address?
Orders are shipped to the address provided at checkout. Please double-check your shipping details before completing your purchase. If an error is brought to my attention before your order ships, I will do my best to correct it. However, once an order has been processed and shipped, I cannot make changes.
If a package is returned due to an incorrect address, the buyer will be responsible for any additional shipping charges to resend the order. Shipping refunds are not available for undelivered packages due to incorrect addresses.
Holiday Order Deadlines for 2025
To ensure your gifts arrive in time for the holidays, please place your order by the following dates. While I cannot guarantee delivery, ordering by these deadlines gives you the best chance of receiving your items on time.
- Easter: Order by April 4th
- Mother’s Day: Order by April 25th
- Father’s Day: Order by May 30th
- Halloween: Order by October 17th
- Christmas: Order by December 12th
Custom Order Deadlines
Custom order timelines vary based on demand. If you're placing a custom order outside of the recommended dates, please email customerservice@capablebydesign.com to confirm availability and ensure your order can be completed in time for your special occasion.
Studio Hours
My shop is open online 24/7, making it easy for you to browse and place orders anytime. If you have any questions, I’m happy to help! I do my best to respond as quickly as possible during my business hours.
Business Hours (Central Standard Time - Chicago, IL, USA):
- Monday - Friday: 8 AM - 5 PM
- Saturday: Closed
- Sunday: Closed
- Major Holidays: Closed
Care Instructions
Shirts:
- Turn inside out before washing
- Machine wash cold
- Avoid bleach, fabric softeners, and harsh detergents
- Tumble dry on low/medium heat
- Do not dry clean or iron
Towels:
- Wash with like colors
- Safe for the dryer
Pillows:
- Machine washable for easy care
- For longevity, avoid prolonged direct sunlight
Baby Bodysuits & Accessories:
- Machine wash cold
- Tumble dry on low heat
- Do not dry clean or iron
Cutting & Serving Boards:
- Hand washing recommended
- Do not expose to heat above 250°F
If you have any additional questions, feel free to email me at customerservice@capablebydesign.com. I'm happy to help!