FAQ
GENERAL QUESTIONS:
Can you put this design on a different item?
Yes, absolutely! My designs will work on any of the items in my shop! Please email us at customerservice@capablebydesign.com with your details.
Custom and personal orders
Looking for something special? Just ask! I love creating that one-of-a-kind item you have been looking for! Please send us an email at customerservice@capablebydesign.com
What are your shop policies regarding incorrect shipping address?
Unless you indicate otherwise, orders will be shipped to the address you have on file when you place your order. Please be sure check to check your address prior to submitting an order and upon checkout! I will reach out to you if an error is brought to my attention, so please check your messages until your package arrives. Anything returned to me due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer. There will be no shipping refunds on missing packages due to an incorrect address.
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CARE INSTRUCTIONS FOR YOUR PURCHASE:
**HOW TO CARE FOR YOUR SHIRTS: • Turn garment inside out, machine wash cold • No bleach, use mild detergent, no fabric softeners • Dry on low/med heat, do not dry clean, do not iron.
**HOW TO CARE FOR YOUR TOWELS: • Wash with like colors and throw me in the dryer if you like!
**HOW TO CARE FOR YOUR PILLOW: • Super easy to care for as it’s machine washable. • Your new pillow will last longer when not in direct sunlight.
**HOW TO CARE FOR YOUR BABY BODYSUITS & ACCESSORIES: • Wash cold • Dry on low heat, do not dry clean, do not iron.
**HOW TO CARE FOR YOUR CUTTING/SERVING BOARDS: • Hand Washing Recommended • Heating the board beyond 250F is not recommended
If you have any questions, please don't hesitate to message us.
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STUDIO HOURS:
Our shop is open 24 hours a day, 7 days a week for your shopping convenience.
If you have any questions, please be sure to send me a message. I will reply as quickly as I can during our business hours.
Studio Hours are in the Central Standard Time based on the Chicago, IL, USA Time Zone:
Monday - Friday 8am - 5pm
Saturday Closed
Sunday Closed
Major Holidays, Closed
HOLIDAY CUTOFF TIMES FOR 2024:
As we plan for the busy holiday seasons, these are the dates to keep in mind for delivery. While we can't guarantee delivery, using the dates listed below, will give you the best chance of your purchase arriving on time.
Easter:
Order By: April 11th
Mother’s Day:
Order By: May 2nd
Father’s Day:
Order By: May 31st
Halloween:
Order By: Oct 18th
Thanksgiving:
Order By: Nov 17th
Christmas:
Order By: Dec 1st
FYI:
Custom Order Cut Off dates are based on your order and the number of orders ahead of yours. Please email us at customerservice@capablebydesign.com with your request to ensure we will have enough time to produce and ship your order in time for your holiday celebrations.